Shipping Policy
Shipping Policy
Thank you for shopping with Eluna! We strive to ensure your orders are delivered as quickly and efficiently as possible. Please review our shipping policy below for more details.
1. Shipping Destinations
We are proud to offer international shipping to most countries worldwide. If your country is not available at checkout, please contact us at tryeluna@gmail.com to inquire about shipping options.
2. Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Please note that processing times may be longer during holidays, sales, or promotional periods.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 7-14 business days
- Insured Shipping: 7-14 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping carrier’s website.
6. Delays
While we make every effort to deliver your order on time, delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues. We are not responsible for delays once the order has been handed over to the shipping carrier.
7. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or shipping carrier first. If the issue cannot be resolved, contact us at tryeluna@gmail.com within 7 days of the delivery date, and we will assist you.
8. Returns and Exchanges
If you are not satisfied with your purchase, please review our Return Policy for details on how to return or exchange your items. Shipping costs for returns or exchanges are the responsibility of the customer unless the item was damaged or defective.
9. Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: tryeluna@gmail.com
- Address: 4599 Angela Drive, OH, 44126
Note: This shipping policy is subject to change without notice. Please check back regularly for updates.